ABOUT EARTRAK

Who We Are

EARtrak is an independent hearing outcomes platform. We partner with clinics, researchers, and government bodies to measure patient experiences and improve hearing care outcomes globally.

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Our Story

Founded to close the gap between clinical fittings and real-world experiences, EARtrak was built on the belief that great hearing care must be measured by what truly matters — the patient’s experience. For over two decades, the EARtrak team has worked alongside audiologists, researchers, and hearing healthcare leaders to collect, analyse, and benchmark patient outcomes across Australia. By combining independent data collection with modern digital tools, EARtrak makes hearing outcomes measurable, transparent, and meaningful for clinics, patients, and policymakers alike. Our multidisciplinary team — spanning audiology, clinical research, data science, and software development — ensures that every survey, benchmark, and report we deliver is grounded in both scientific integrity and practical insight. Today, powered by a modern digital platform and advanced analytics, EARtrak continues to help clinics demonstrate quality, improve outcomes, and raise the standard of hearing healthcare for all.

Our Mission

To raise the standard of hearing healthcare by giving every patient a voice and every clinic the evidence it needs to improve.
EARtrak exists to make hearing outcomes visible, measurable, and meaningful — driving continuous improvement across the industry and greater trust between patients and providers.

Our Values

We are guided by three core principles:

Independence: Every result is impartial, verified, and free from influence — ensuring true credibility.

Insight: Data is only powerful when it leads to understanding. EARtrak turns patient feedback into practical, actionable insight for better care.

Impact: Our work drives better outcomes — for patients, for clinics, and for the hearing care community as a whole.

Our Team

Behind EARtrak is a team of professionals dedicated to raising the standard of hearing care through independent, evidence-based outcomes measurement.
Founded and led by Neil and Susan Clutterbuck, EARtrak combines decades of clinical experience, research expertise, and strategic vision to support better hearing outcomes for patients and clinics worldwide.

Neil Clutterbuck

BSc, DipAud (Melb), MAudSA(CCP), MIAA, MACAud President & Co-Founder

Neil brings more than 40 years of experience in hearing healthcare, beginning his career as a dispensing audiologist in private practice. His deep clinical background and long-standing involvement in Australian professional organisations have shaped his commitment to improving hearing outcomes at both the clinic and industry level.

As EARtrak’s founder and strategic lead, Neil is a visionary advocate for accountability and quality within hearing services. His focus on empowering providers through independent, data-driven insights has positioned EARtrak as a trusted outcomes platform in both Australia and international markets.
Neil continues to drive EARtrak’s mission — enabling hearing service providers to measure, prove, and continually enhance the quality of care they deliver.

Susan Clutterbuck OAM

BSc (Hons), FACAud, MAudA, MIAA Vice President – Research & Clinical Studies

With a career in audiology spanning nearly five decades, Susan is one of Australia’s most respected leaders in clinical outcomes, professional standards, and hearing care research. Her work in independent audiological practice led to the development of EARtrak as a practical tool for clinics committed to delivering measurable quality care.

Susan has been a featured speaker at major international conferences including the American Academy of Audiology, European Union of Hearing Aid Acousticians, Audiology Australia, and numerous professional associations across New Zealand and Australia.

She has also authored and co-authored research publications in peer-reviewed journals, and her work is cited in several audiology texts.
Her outstanding contribution to the profession has been recognised through multiple awards, including:

Outstanding Service Award – Independent Audiologists Australia
Outstanding Service Award – Audiology Australia
Life Membership – Independent Audiologists Australia
Founding Fellow – Australian College of Audiology
Medal of the Order of Australia (OAM) – 2020

Susan’s lifelong commitment to accountability, evidence, and patient-centred hearing care continues to inspire EARtrak’s mission today.